Maxis Partners With Globe Teleservices To Offer Enhanced Digital Security To Its Customers

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Maxis has announced a strategic partnership with global telecom solutions provider Globe Teleservices Pte. Ltd. (GTS) to deploy an AI-powered integrated firewall for messaging and voice traffic across the Maxis network in Malaysia.

This fully managed, end-to-end service aims to enhance network security and quality for millions of Maxis subscribers while improving the integrity of international messaging traffic delivered into the country.

Under the initiative, Maxis and GTS will define and enforce firewall policies for international messaging and voice traffic terminating on the Maxis network. Powered by advanced AI and machine learning (ML) that leverages aggregated global traffic, GTS’s Armour firewall provides rapid fraud mitigation through 24/7 monitoring and continuous testing.

The system is designed to block spam and message bypass attempts from unofficial channels (grey routes) and large-scale fraudulent operations such as SIM farms — ensuring stronger network protection and uninterrupted communication for Maxis users.

“Customer trust and experience are central to Maxis,” said Prateek Pashine, Chief Enterprise Business Officer of Maxis.

“This partnership with GTS reinforces our international message and voice defences, deploying AI-powered controls and continuous monitoring to ensure essential messages reach subscribers quickly and securely. It provides businesses with stronger delivery assurance and our mobile users with a safer experience — all on our fast, reliable, and secure network.”

Ashutosh Agrawal, Group Chief Executive Officer of Globe Teleservices, added:

“We are proud to work with Maxis to safeguard messaging and voice channels at scale. Our AI-enabled Armour firewall combines intelligent threat detection with global delivery expertise to protect networks, enhancing customer experience and value that is often lost to fraud and bypass.”

Through this partnership, Maxis and GTS are reinforcing the foundations of a safer, higher-quality digital ecosystem in Malaysia — one that supports innovation and aligns with the country’s focus on cybersecurity and AI development under the 13th Malaysia Plan (13MP).