Medsender Surpasses 100 Specialty Practices on ModMed® EMA

Specialty practices are adopting dedicated software to track every referred patient from incoming fax to scheduled appointment. 

NEW YORK, Oct. 14, 2026 /PRNewswire/ -- Medsender, the fax and referral management platform for specialty medical practices, today announced that more than 100 practices running ModMed® EMA now use Medsender to manage incoming referrals, 16 months after the company launched its EMA integration.

Every day, specialty practices lose referred patients they never knew they had. Faxes arrive unsorted. Referrals pile up. Staff spend hours processing documents by hand while referred patients slip through the cracks and book elsewhere. Medsender was built to fix that.

Specialists receive more than 100 million referral requests every year in the United States, yet only half of those referrals are ever completed. For specialty practices where referred patients make up a significant share of new patient volume, that gap hits the bottom line. Mismanaged referrals can cost practices up to 10% of their revenue, and most practices can't measure their losses until they have a system that shows them.

Medsender integrates directly with ModMed EMA to automate the complete referral workflow. Medsender's AI reads every incoming fax, identifies referrals, labels and categorizes each document, and routes it to the right person before anyone on the team touches it. Its AI agent can process referrals autonomously. Referral coordinators can work from a single dashboard that tracks every referred patient from fax to scheduled appointment, with everything synced directly to ModMed EMA.

"Specialty practices are running sophisticated clinical operations, but most of them are still processing referrals manually. Spreadsheets, sticky notes, stacks of unsorted faxes. Every referral that is not acted on quickly is a patient another provider trusted you with, and that patient ends up scheduling elsewhere. Reaching more than 100 ModMed customers in 16 months tells us the market has been waiting for a dedicated solution. We are just getting started," said Zain Qayyum, founder and co-CEO of Medsender.

For independent practices where growth outpaces headcount, Medsender closes the gap without requiring new hires. Front-office staff stop sorting faxes by hand and start working from a live, organized referral queue. Referral coordinators gain full visibility across every location, so referrals aren't overlooked, and patients aren't left unscheduled because no one had time to follow up. The result is faster referral processing, higher conversion rates, and a front office that can finally keep up with the volume the practice has worked hard to build.

The impact is measurable at practices already running Medsender alongside ModMed EMA. Anne Arundel Plastic Surgery and Dermatology, one of the largest plastic surgery and dermatology practices in the country, with more than 110 locations and 325 providers, is just one of them.

"Medsender created visibility into a significant referral flow that had been getting lost in manual processes and armed our teams with easy-to-use tools to quickly convert those referrals into appointments. One region increased its referral conversion rate from 20% to 62%, adding hundreds of new appointments per week," said Brittany Dimitri, director of operations support, Anne Arundel Plastic Surgery and Dermatology.

Practices using Medsender report up to 85% faster referral processing and two to three times more referred patients converting to scheduled appointments, without new hires. Practices can estimate what unscheduled referrals cost with Medsender's free Referral Leakage Calculator at https://medsender.com/referral-leakage-calculator.

Medsender's ModMed EMA integration is available to dermatology, plastic surgery, ophthalmology, orthopedics, gastroenterology, and ENT practices. Practices can book a 30-minute demo at medsender.com.

About Medsender

Medsender helps medical practices grow without adding staff. It's one integrated system that automatically processes every incoming fax, turns referrals into booked appointments through Agentic Referral Management, handles inbound patient calls, and helps practices recapture lost patients. Practices get full visibility from the first fax through to the scheduled appointment, with everything synced to their EHR. Medsender is HIPAA-compliant, SOC 2 Type II compliant, and integrates directly with ModMed EMA, athenaOne, NextGen, AdvancedMD, EZDERM, Tebra, and dozens of other EHR platforms. More than 1,000 clinics trust Medsender to manage their front-office workflows. Learn more at medsender.com.

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SOURCE Medsender