KLIA apologises after Aerotrain breaks down again

KL International Airport (KLIA) issued an apology to passengers who were inconvenienced by a technical malfunction affecting the Aerotrain services on Aug 4.

KLIA’s apology comes in response to the disruption in train services, which caused frustration and delays for passengers as they navigated the airport terminals. The management of KLIA emphasised its commitment to restoring the disrupted services and minimising the impact on travellers.

“At 10.30am, a door malfunction resulted in a temporary pause in operations for 15mins.

“Shuttle buses were deployed during this time to maintain connectivity. Service resumed at 11.01am and operations are back to normal,” it said in a post uploaded on X account

This comes after an X user uploaded a post on the service disruption earlier Monday morning.

“The Aerotrain broke down again? Millions spent for repairs but it can’t handle the capacity of passengers. What is this?” said the user, who also tagged Prime Minister Anwar Ibrahim, Transport Minister Anthony Loke Siew Fook and Malaysia Airports Holdings Bhd (MAHB) in the post.

The Aerotrain had experienced another breakdown on July 13.

The incident that evening forced stranded passengers to walk a short stretch of the guideway to reach Terminal 1's satellite building, with MAHB apologising for the incident.

On July 4, the aerotrain service was halted for an hour around 11am when heavy rain caused water ponding at the underpass.

In a statement previously, Anthony Loke said the cause was a failure of a pump (not part of the aerotrain replacement programme) that was supposed to drain the water, and that the incident was in no way "a breakdown" of the train.

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