Sarawak civil service exceeds 2025 digitalisation target ahead of schedule

KUCHING (Dec 6): Sarawak’s civil service has surpassed its 2025 digitalisation target, marking a major milestone in the state’s push towards achieving full end-to-end digital government by 2030.

Sarawak Civil Service Digitalisation Unit (SCSDU) director Datu Grace Huong Siew Hung said the civil service had achieved 59.4 per cent digitalisation as of November, exceeding the 50 per cent benchmark set for 2025.

Speaking at the SCSDU Digital Excellence Appreciation Dinner held at The Waterfront Hotel here, she said the achievement reflected disciplined teamwork, strong leadership and close collaboration across ministries and agencies.

“When the civil service aligns around a common outcome, progress becomes possible. Surpassing 59 per cent shows that we are ahead of schedule and delivering results that matter to the rakyat,” she said.

However, Huong reminded agencies that more than 400 services remain manual and stressed that 2026 must be the year these legacy processes are transformed into digital platforms. The state has identified 1,106 services to be digitalised by 2030.

She added that digital readiness among the state workforce continues to improve, supported by large-scale training programmes and upgraded digital infrastructure across government agencies.

The appreciation dinner also recognised outstanding contributors through the SCSDU Digital Excellence Awards 2025, honouring agencies and digital leaders who have demonstrated excellence in digital governance, innovation and service transformation.