U.S. Postal Inspectors Warn Customers to Avoid Scams that Use Artificial Intelligence

Scammers are using AI-generated photos and voice clones that mimic a real person to build relationships with unsuspecting victims to ultimately get money and steal personal information. AI content can make romance and investment scams, cryptocurrency scams, scams claiming to be tech support, and even fake emergency requests from friends and family feel legitimate and believable.

"From fake emails and texts to cloned voice messages, calls, and deepfake videos, today's scammers have many tools at their disposal," said Chief Postal Inspector Gary Barksdale. "But if you're alert and understand these criminals' typical methods, you can stay one step ahead of them."

Here are some telltale characteristics of a scam that uses AI:

The Postal Inspection Service advises consumers to simply ignore and delete any offers that demand a "quick decision" or ask you to send money, whether it is via cash, money transfer, or gift card.

Remembering this simple advice will help keep consumers' personal information and finances safe.

For more information on how to spot an AI scam, visit our National Consumer Protection Week campaign website at www.uspis.gov/ncpw-2026.

CONTACT: Donna Harris/Terri Tolliver, Public Information Representatives, [email protected]

SOURCE U.S. Postal Service