Air Selangor Enhances Mobile Application And Website For A More User-Friendly Experience

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Pengurusan Air Selangor Sdn. Bhd. (Air Selangor) has recently upgraded its mobile application and website, specifically designed to streamline and standardise customer communication touchpoints for a more efficient and user-friendly experience. The enhancement of these platforms optimises internal systems and processes across various customer services, enabling users to monitor water bills, report water supply disruptions, and receive real-time updates and service information.

Chief Executive Officer of Air Selangor, Adam Saffian Ghazali, said, “With the technological expertise we possess, these enhancements will make users’ daily tasks faster and more efficient in various aspects, including monitoring their water usage trends and paying bills. This marks the first phase of our digital transformation to launch a super app and super web next year, as part of our commitment to delivering the best experience to our customers, in line with our vision to become a leading water services provider in Asia by 2030.”

The enhancements implemented include:

1. Enhanced Water Account Management

Users can seamlessly log in using their user/business ID and manage all their water accounts through one platform.

2. Water Information

Users can obtain the latest updates on water supply in their area.

3. Bill and Payments

Users can manage all their bills and make payments conveniently at any time.

4. Direct Access to Services

Users can apply for services online and conveniently track their application progress.

5. Report Leaks Effectively

Users can report pipe leaks, pipe bursts, meter leaks, or illegal tappings easily.

6. Virtual Assistance

Users can address any enquiries at any time with ‘Joy’, Air Selangor’s virtual assistant.

Users are encouraged to download the new application starting from 3 December 2024 via the Google Play Store, Apple App Store, and Huawei App Gallery, as well as visit the new website at www.airselangor.com to enjoy an enhanced customer experience.