MyKasih Glitch: Supermarket Staff Spend 5 Hours Putting Items Back as M'sians Simply Abandon Them in Trolleys

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Earlier, it was reported that the MyKasih terminal system experienced delays in processing transactions yesterday due to a surge in purchase volume.

The Ministry of Finance said the problem occurred because the first day of the Penghargaan Sumbangan Asas Rahmah (SARA) aid programme saw an unusually high number of transactions.

“We had to sort everything, one by one”

Even though the system just kicked off, it’s already running into problems, leaving shoppers abandoning trolleys full of items.

According to Kosmo!, supermarket staff had to spend nearly five hours putting the items back on the shelves.

A supermarket worker, Tasha, said the system had been down since noon, stopping many customers from completing their MyKasih payments.

She added that some shoppers had already queued up to pay, but when the system failed, they had no choice but to leave their trolleys behind.

“We had to work quickly to maintain quality”

Another worker claimed that the reorganisation process was not easy because it involved perishable items.

Meanwhile, a counter staff member admitted they felt stressed having to deal with customer complaints while also managing the abandoned items.

What are your thoughts on this? Let us know down in the comments!

Also read: 850,000 M’sians Use SARA Credit on Launch Day, MOF Addresses System Glitches