Angry passengers left high and dry after Star Cruises cancels Hong Kong sailing

Star Cruises cancelled a scheduled departure from Hong Kong on Friday evening because of “an unforeseen technical issue”, leaving angry passengers who had waited for hours to board complaining they had been treated like “refugees”.

The cruise operator apologised, offering customers the choice of rescheduling or a full refund.

“Star Cruises regrets to inform [passengers] that the Star Voyager sailing scheduled on February 13, for the ‘2 Night High Seas Cruise’ departing from Hong Kong Ocean Terminal, has been cancelled due to an unforeseen technical issue,” a spokesman said.

“Star Cruises remains fully committed to delivering a safe and enjoyable travel experience. We appreciate the understanding and patience of our guests and partners.”

The firm did not disclose details of the technical issue or when it was identified.

According to a social media post by “Longman Lo” at around 5.20pm, hundreds of passengers were already queuing at Ocean Terminal in Tsim Sha Tsui, with staff handing out water to those waiting to board.

Another post at around 9.20pm showed that crowds were still waiting at the boarding area.