Adobe to pay $75 million settlement for making it too hard to cancel subscriptions

Adobe has agreed to a settlement with the US Department of Justice worth $150 million, including a $75 million fee paid to the DOJ and another $75 million in free services for users.

Adobe denies any wrongdoing, but will make repairs to DOJ and users worth $150 million total

From Adobe’s press release:

Consistent with its denial of any wrongdoing, Adobe says, “We are transparent with the terms and conditions of our subscription agreements, have a simple cancellation process and clearly disclose the details of our plans”.

Of course, the announcement does concede one thing: “In recent years, we have made our sign-up and cancellation processes even more streamlined and transparent.”

If you were impacted negatively by Adobe’s cancellation practices, somehow the company will know that and contact you about the $75 million worth of free services. Though I certainly hope there are no strings attached, such as signing up for an auto-renewing new Adobe plan.

Have you had problems canceling Adobe plans in the past? Have you heard anything from the company about its settlement? Let us know in the comments.

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