JPJ announced the official suspension of all services provided through MYEG Group from Oct 5

Malaysia’s Road Transport Department (Jabatan Pengangkutan Jalan or JPJ) announced the official suspension of all services provided through MYEG Group (also operating as Zetrix AI) effective 12:01 AM on October 5, 2026.

If you rely on MYEG for road tax renewals, driving licence updates, or paying traffic summonses, here is a complete breakdown of why this suspension happened and where you can perform your road transport transactions going forward.

Key Reasons Behind JPJ’s Suspension of MYEG

JPJ’s decision to suspend MYEG Services as an authorized collection agent stems from contractual non-compliance and financial irregularities.

1. Unresolved Contractual Obligations

In an official statement issued on October 2, 2026, JPJ cited unresolved and unfulfilled contractual obligations as the primary driver for terminating MYEG’s role as a collection agent.

2. Outstanding Unremitted Funds Exceeding RM200 Million

The Ministry of Transport confirmed reports that Zetrix AI (formerly MYEG) failed to remit money collected on behalf of the government for driving licences, road tax, and summonses. Reports indicate that total unremitted funds accumulated since mid-2023 exceed RM200 million, prompting regulatory action to safeguard public funds and maintain administrative integrity.

Services Affected by the October 5 Suspension

Starting October 5, 2026, the following online services through MYEG / Zetrix AI platforms will be completely unavailable:

Official Alternative Channels for JPJ Transactions

JPJ assures the public that service delivery will continue without disruption across government-owned digital platforms and physical counters.

Transaction Type Recommended Alternative Channels

Road Tax Renewal • MyJPJ App (Private & E-hailing) • JPJ Public Portal (public.jpj.gov.my) • Pos Malaysia branches & Puspakom • JPJ Kiosks, Counters & Mobile Units

Driving Licence (CDL/LDL) • MyJPJ App • JPJ Public Portal • Pos Malaysia Counters (CDL only) • JPJ Physical Counters & Kiosks

Traffic Summons Payment • MyJPJ App • JPJ Public Portal • JPJ Kiosks, Counters & Mobile Units

Vehicle Ownership Transfer • JPJ Counters & Kiosks • JPJ Public Portal (Private/Company Motorcycles) • eAuto Service

What Vehicle Owners & Drivers Should Do Next

Avoid MYEG After Oct 5: Do not perform or schedule any JPJ-related payments or applications via MYEG / Zetrix AI after midnight on October 5.

Download the MyJPJ App: Digital road tax and driving licences can be managed and renewed directly via the official MyJPJ mobile application.

If you performed a transaction on MYEG shortly before October 5, verify your payment status and road tax digital slip directly through the MyJPJ app or JPJ Public Portal.